Privacy Policy: how ak44 handles your personal data
What ak44 records about players in Bangladesh, why the cashier asks for documents, and how to get a copy of your own file. It covers ak-44.click, the Android app and live chat.
What ak44 holds about you, and where it comes from
The short version: ak44 keeps what is needed to run your account, move money through bKash or Nagad, and meet the record-keeping duties that come with a gambling licence. Nothing is collected for its own sake, and you can ask for a copy of everything we hold at any time.
Every record below exists because a specific task needs it. When the task ends, the record either goes or stays for the period the financial rules require. There is no shadow profile built from browsing other websites, and ak44 does not buy player lists from anyone.
| Record | What it contains | Why ak44 keeps it |
|---|---|---|
| Account profile | Name, date of birth, mobile number, district, password hash | So you can log in and live chat can find you fast |
| Identity file | Photos of your NID, passport or driving licence, plus a selfie | To confirm you are 18 or older and the account is yours |
| Payment trail | bKash, Nagad, Rocket and bank references, amounts in ৳, timestamps | To match a deposit to you and to reverse a failed transfer |
| Play history | Bets placed, rounds played, games shown, RTP, winnings | To settle balances and to review a dispute you raise |
| Device and session | IP address, phone model, Android version, app build | To block a login that does not look like you |
| Chat transcript | Messages and screenshots you send to 24/7 live chat | So the next agent does not ask the same thing twice |
We do not ask for your photo gallery, your contact list or access to your microphone. If your phone number changes, update it in your profile before you request a withdrawal, or the payout will be held while the details are matched.
Why the cashier asks for your NID before the first payout
Bangladesh rules on gambling accounts require a verified identity before money leaves the platform. That is the whole reason for the check. It is not a marketing step, it does not unlock extra offers, and it is asked of every player once.
You upload a document a single time. The ak44 identity team reviews it within 24 hours, then the file is closed and nothing further is requested unless a detail changes. Three documents are accepted: a National Identity Card, a passport or a driving licence. The photo must show all four corners, the number must be readable, and the name on the document must match the name on your ak44 account. A selfie holding the document is asked for when the picture is unclear or the name differs slightly.
After approval, the first withdrawal is released within 2 hours. Later payouts reuse the same verified file, so no second upload is needed. The minimum withdrawal is ৳1,200, and a Starter account can take out up to ৳45,000 a day. Larger daily limits come with the higher VIP levels, which you can read about in the bonus and VIP guide.
Who inside ak44 opens your file, and what shows on their screen
Access is split by job, and no single role sees everything at once. Every lookup is written into an internal log with the time, the agent ID and the reason recorded. If something looks wrong, the log tells us who opened the record.
- Live chat support sees your name, masked mobile number, balance and your last five transactions. Full payment references stay hidden unless you raise a payment query.
- The identity team sees the document and the selfie you uploaded. They see the account number and nothing about your play.
- The payments team sees the amount, the method (bKash, Nagad, Rocket or bank transfer) and the transaction reference.
- Security sees login attempts, device fingerprints and IP addresses. They are the ones who freeze an account when a login looks wrong.
Contractors who fix a bug on the site work on test data, not on live player records. Nobody at ak44 can see your password, because only the hash is stored and it cannot be read back.
Cookies and the session token on your phone
On ak-44.click the site sets a small number of cookies. The Android app keeps the same session token in its own private storage, which other apps cannot read. None of these files hold your password or your NID photo.
| Name | What it does | If you block it |
|---|---|---|
| Session token | Keeps you logged in while you move between pages | You are signed out on every page load |
| Security cookie | Remembers the device you usually log in from | ak44 asks for a one-time code more often |
| Preference cookie | Remembers language and your last game category | The lobby opens on default settings |
| Analytics | Counts page views in aggregate, never per player | No effect on play or payouts |
You can clear these in your browser settings whenever you like. Clearing the security cookie means the next login from that phone is treated as new, so a code is sent to your registered number. There are no third-party advertising networks on the site, so nothing follows you to other pages after you leave.
How long does a record stay after you close your account?
Closing your account stops new bets immediately and blocks the login. The record does not disappear the same day. Payment and identity records are held for as long as the financial reporting rules in Bangladesh require, because a dispute or an audit can arrive long after the last round has been settled.
Play history and chat transcripts are kept for a shorter period and then deleted. Device and session logs are the first to go, since they only matter while an account is active. When a record reaches the end of its period, it is removed rather than archived somewhere else.
Marketing consent is the exception that moves fastest. Withdraw it and the SMS offers stop the same day, while account and security messages keep arriving because they are part of running the account. If you reopen later, the identity file is reused, so you never upload the NID a second time.
Your rights over your own data, in four steps
You do not need a form or a fee. Everything starts in live chat, where support can verify you from your registered number and hand the case to the right team.
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Ask for a copy
Request your file in 24/7 live chat and ak44 compiles everything linked to the account, including payment references and chat logs.
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Correct a wrong detail
If a name is misspelled or your number changed, send the updated document and the profile is corrected, usually the same day.
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Close and delete
Ask chat to close the account. Play data goes, while identity and payment records stay for the reporting period, then are removed.
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Stop the marketing
One message in chat, or the unsubscribe line in an SMS, ends offers. Withdrawal confirmations still arrive.
Third parties that receive data, and the ones that never will
The tables at ak44 run on software from FA Chai, Ezugi, CQ9, PG Soft and JDB. When you open a round, the provider receives a session ID and the stake. It does not receive your name, your number or your document.
Money moves through bKash, Nagad, Rocket and bank transfer. Those services see the amount and the wallet or account number you pay from, which is unavoidable for any transfer. They do not see your play history, and ak44 does not pass your balance to them.
No part of your file is sold to data brokers, and no list of ak44 players is rented to another operator. If a court or a regulator in Bangladesh sends a request, we check that it is valid and covered by law, then hand over only the records the order names. Players affected are told unless the order forbids it.
Keeping your ak44 account locked down
Most account problems we see start with a shared phone or a code read out to the wrong person. Four habits cover almost every case.
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Use a password you have not used elsewhere
If the same password sits on an old social account, a leak there becomes a login attempt here.
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Never share the one-time code
Support will not ask for it. Someone who does is not from ak44, however official the message looks.
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Log out on a shared handset
A family phone with an open session is the most common reason a balance moves without the owner's knowledge.
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Install the app from ak44 only
The APK comes from the app page. Copies sent as chat attachments can carry a modified login screen.
Questions players send us about their data
Can I play before I send my NID?
You can open an account and deposit straight away. The verified file is only needed when money leaves, so the request comes at your first withdrawal rather than at sign up. This keeps new players from uploading documents before they have tried the site.
Who reads my live chat messages?
Agents on shift and the team lead who reviews a complaint. Transcripts are not shared with FA Chai, Ezugi, CQ9, PG Soft or JDB, and they are not used for advertising. A short summary of a payment case is attached to the transaction record.
Does ak44 track where I am all the time?
No. The IP address on each login is stored for security checks, which is how a login from an unfamiliar city gets flagged. The Android app does not use GPS and does not run in the background collecting location.
What happens if I simply stop using the app?
The account stays open and the records described on this page stay as well, until you ask to close it. If you want the file reduced now, send a request in live chat and we will confirm what can be deleted and what has to wait for the reporting period.
Where do I go if my question is not answered here?
24/7 live chat is the fastest route and reaches a person within minutes. Written answers to the common cases sit in the help centre, and the privacy page you are reading is the one that applies if the two ever differ.
Ready to start? Open an ak44 account, make a first deposit from ৳450, and the rules on this page apply from that first payment.